Refund Policy – EasyLoade.com
Business Address:
27 Rue Geroldseck, 67200 Strasbourg, France
Email: [email protected]
100% Money-Back Guarantee
EasyLoade guarantees a full refund if your mobile recharge is not delivered within 15 minutes of successful transaction completion, under valid conditions.
Please allow 2–5 minutes buffer time due to regional telecom operator delays before requesting a refund.
Refund Requests: Required Criteria
- Transaction must be completed successfully with proof of payment.
- Recipient number must be valid and reachable.
- Refund request must be made within 24 hours of the transaction time.
- Refunds are processed back to the original payment method within 5–7 business days.
Non-Refundable Scenarios
- Wrong Recipient Number: Transactions made to incorrect numbers are non-refundable.
- Invalid or Inactive Numbers: Recharges to disconnected or suspended numbers are ineligible.
- Operator-Level Success: If the transaction is marked successful by the telecom operator, we cannot reverse it.
- Third-Party Wallet Usage: If a recharge was processed using a 3rd-party wallet (e.g., PayPal, Binance), users must initiate disputes through that service.
How to Report a Problem
If you believe your transaction was unsuccessful, email or message our support team with:
- Recipient mobile number
- Transaction date and time
- Recharge amount
- Payment method used
- Sender’s full name, address, and phone number
- Screenshot or reference of error (if any)
Submission Process
Send the information via one of the following support channels:
- Email: [email protected]
- Phone/WhatsApp/Viber: +33 7 51 18 02 71
- Facebook: easyLoade.com
Additional Customer Support Contact
Courier Address:
Mahipar Limited
128 Rue La Boetie,
75008 Paris, France
Disclaimers
- Refund policies do not apply to cryptocurrency transfers or digital gift card purchases.
- Repeated refund abuse or false claims may result in account suspension.
- Refunds are governed by French consumer law and EU financial compliance regulations.